1. Acceptance of Terms

By accessing or using this Wi‑Fi service, you agree that you are over the age of 13 and that you will comply with these Terms & Conditions. If you do not agree, you must not use the service.

2. Service Description

This Wi‑Fi network is provided as a complimentary internet access service for customers and visitors. The service is offered on an “as‑is” and “as available” basis, and availability, speed, and reliability cannot be guaranteed. The provider reserves the right to restrict, suspend, or terminate access at any time without notice.

3. Acceptable Use

You agree not to use this service for any unlawful, harmful, or abusive activities, including but not limited to:

• Accessing, downloading, or distributing illegal material

• Copyright infringement or unlawful file sharing

• Attempting to gain unauthorised access to networks, systems, or data

• Sending spam or malicious communications

• Distributing malware, viruses, or harmful software

• Engaging in harassment, abuse, or offensive behaviour online

• Using the service in a way that disrupts or interferes with other users

Any activity that may breach UK law may be reported to the relevant authorities.

4. Monitoring and Logging

For security and operational purposes, the provider may monitor or log network activity, including device identifiers, connection times, and IP addresses. These logs may be used for network management, security investigations, and compliance with legal obligations.

5. Privacy

Personal data may be processed in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018. Please refer to the provider’s Privacy Policy for further information about how personal data is collected, stored, and used.

6. Security Notice

This is a public wireless network. While reasonable measures may be taken to protect the network:

• Data transmitted over Wi‑Fi may not be secure

• Users are responsible for protecting their own devices and information

• The provider recommends using secure websites (HTTPS), VPNs, and device security software

The provider accepts no responsibility for loss, interception, or corruption of data transmitted via this network.

7. Liability

To the fullest extent permitted by law, the provider shall not be liable for any loss, damage, or inconvenience arising from use of the Wi‑Fi service, inability to access the service, security breaches affecting user devices, or content accessed via the internet. Nothing in these terms excludes liability for death or personal injury caused by negligence, or any liability which cannot be excluded under UK law.

8. Fair Usage

To ensure a fair experience for all users, the provider may apply bandwidth limits, session limits, or usage restrictions. Users generating excessive traffic may have their connection limited or terminated.

9. Changes to Terms

These Terms & Conditions may be updated at any time. Continued use of the Wi‑Fi service constitutes acceptance of the latest version.

10. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the jurisdiction of the courts of England and Wales.

1. Introduction

This Privacy Policy explains how we collect, use, and protect personal information when you access our public Wi‑Fi service. By using this Wi‑Fi network, you acknowledge that your data may be processed as described in this policy.

2. Who We Are

The Wi‑Fi service is provided by:

Pillar Hall

5 Olympia Way, London W14 0NE

If you have any questions about this Privacy Policy or how your data is used, please contact:

Email: [contact email]

3. Information We Collect

When you connect to our Wi‑Fi network, we may collect certain technical and usage information, including:

• Device information (such as device type and MAC address)

• IP address assigned to your device

• Connection timestamps (connection start and end time)

• Network usage data required for operation and security

• Authentication data provided on the captive portal (if applicable)

We do not intentionally collect sensitive personal data through this service.

4. How We Use Your Information

We process the collected information for the following purposes:

• Providing and maintaining the Wi‑Fi service

• Ensuring network security and preventing misuse

• Diagnosing technical issues

• Managing network performance

• Complying with legal obligations

Where required, data may be used to investigate suspected illegal activity or breaches of the Wi‑Fi Terms & Conditions.

5. Legal Basis for Processing

Under UK data protection law, we rely on the following lawful bases for processing data:

• Legitimate Interests – to operate and secure the network

• Legal Obligation – where data is required to comply with law enforcement requests or legal requirements

6. Data Sharing

We do not sell or rent your personal data. However, information may be shared with:

• Network service providers or IT support providers operating the network

• Law enforcement or regulatory authorities where required by law

• Security partners assisting in investigating network abuse

Any third parties processing data on our behalf are required to comply with applicable data protection laws.

7. Data Retention

Connection logs and related technical data may be retained for a limited period for security and operational purposes. Typically, logs are retained for up to 12 months unless a longer period is required for investigation or legal compliance. After this period, data will be securely deleted or anonymised.

8. Data Security

We take reasonable technical and organisational measures to protect data processed through this service. However, public Wi‑Fi networks inherently carry risks. Users should take appropriate steps to protect their own data, including:

• Using encrypted websites (HTTPS)

• Using VPN services where appropriate

• Ensuring devices are properly secured

9. Your Data Protection Rights

Under UK data protection law, you may have rights including:

• The right to request access to your personal data

• The right to request correction of inaccurate data

• The right to request deletion of data where appropriate

• The right to object to certain processing activities

Requests may be submitted using the contact details listed above.

10. Complaints

If you believe your data has been handled improperly, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)

https://ico.org.uk

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available through the Wi‑Fi captive portal or venue website.